Say it Now! Say it Right!: How to Handle Tough or Tender Conversations

Keeping silent in critical moments results in lost opportunity, broken relationships, and disastrous decisions. SAY IT NOW! SAY IT RIGHT! is a straightforward look at the problem people and organizations face by not speaking up. Despite the digital revolution, we are connecting more but communicating less. To counter this, communication specialist Mary Nestor shares tips and scripts to find your voice and speak up at those critical moments in a way that gives your message impact and acceptance. The purpose of this book is to help you recognize the moments when you have an opportunity—maybe a once-in-a-lifetime chance—to say what needs to be said. You will learn how to speak up at the right time—when to Say it Now!—and in the right way—how to Say it Right! Both of these elements have to be in place for your intervention to succeed in achieving your objective.