Difficult People Made Easy: Practical Advice for Handling Toxic People and Difficult Situations

Your People Problems Can Be Solved. You’re a competent professional. You excel at the technical side of your work. But so far no one has taught you how to handle ‘difficult people’ or toxic team dynamics. That’s where this book comes in. Difficult People Made Easy explains how you need to THINK and SPEAK when faced with a difficult colleague. It helps you to understand the different modes and patterns of toxic behaviour. Then it reveals specific words and actions you can use. Set firm boundaries on what you will—and won’t—take from aggressive or spiteful people. Avoid using words which trigger defensive reactions from others. Look and sound confident no matter who you’re dealing with. In addition, you’ll also find: • Hundreds of ways to identify and stop manipulative or abusive behaviour. • 4 steps to turn around stressful situations. • 5 ways to repair strained relationships. • 5 power phrases for handling verbal attacks.