Consumer Rights in Service Sector

This book deals with the rights of consumers in the service sector in India. Defining the term ‘service’ under Section 2 (1) (o) of the Consumer Protection Act, 1986, it describes how best the consumers can protect their interests if there is a gross deficiency in services. Focusing on all the important services such as education, health, transport, insurance and banking, it examines the relationship between the service providers and the service seekers, the way how courts determine the quantum of deficiencies to be fixed for various services, compensations, and turning point case laws. The role of government in protecting rights of consumers in service sector has also been analyzed. The book is useful for consumers, service providers, lawyers, professionals and students.